AI OPERATING MODEL LAB · SCENARIO ASSUMPTIONS

The case, people, records and external actions are entirely synthetic. Example Customer 014 represents B2B service onboarding, not lending or eligibility. No model, CRM, billing, payment or activation API is called. No payment is executed.

Completion requires reconciliation of scope, accepted provenance-bearing evidence, matching configuration and access region, matching billing setup, independent verification and explicit service-owner acceptance.

Normal path: intake → evidence and parallel billing work → configuration and one synthetic activation → independent verification → owner acceptance.

Conflict: CRM v3 says unrestricted service region; signed agreement v1 says restricted. Evidence becomes conflicted. Configuration and verification block; unrelated billing work remains. The owner can accept the contractual restriction as a new approved evidence version. Prior versions remain visible.

Timeout, activation landed: the request reaches the fake target, but the caller loses the response. Reconciliation finds it; no second request is sent. Completed target action count stays one.

Timeout, activation absent: reconciliation confirms no target action. Only owner-authorised bounded retry sends another synthetic request. Completed target action count becomes one.

Timeout, outcome unobservable: no retry or completion is allowed. The simulated owner retains the unresolved case.

Calculator defaults: N=1000 attempted cases, b=60 baseline human minutes/case, a=15 assisted routine human minutes/case, p=20% exception share, e=30 extra human minutes/exception, w=€40 per hour capacity rate, t=€4 processing/case including allocated retries, F=€5000/month fixed operation, R=100 review hours/month, I=€60000 one-time implementation assumption.

All attempted cases are assumed eventually to meet the same acceptance standard in the base comparison; this is not a predicted completion rate. Fixed operation remains at N=0. Released capacity and economic capacity difference are not realised cash, profit, EBITDA or ROI. No queue waiting time or enterprise value is inferred.