1. General principles
Use Alsvior EMS for the lawful operation of your business. Do not use it in ways that put us, our other Customers, the underlying infrastructure or the wider internet at risk.
2. Prohibited activities
You must not, and must not permit your Users to:
- Break the law. Use the Service in any way that breaches applicable law, including the laws of the UK, EU member states, your own country, and the United States to the extent its export-control or sanctions regimes apply.
- Infringe rights. Upload or transmit content that infringes intellectual-property, privacy, publicity, contractual or other rights of third parties.
- Harm people. Use the Service to bully, harass, threaten, defame or discriminate against any person; to incite violence or hatred; or to promote self-harm.
- Submit illegal content. Submit child sexual abuse material, terrorist content, content that breaches sanctions, or material that is unlawful in the jurisdiction of the contracting entity (see Terms of Service, Section 1).
- Send spam. Use the Service to send unsolicited commercial communications (“spam”) or to circumvent consent obligations under PECR, ePrivacy, Spanish Ley 34/2002 or Portuguese Decreto-Lei 7/2004.
- Attack the Service. Probe, scan, penetration-test, benchmark or attempt to disrupt the Service or any other Customer’s tenant, except with explicit written permission (responsible-disclosure submissions to security@alsviorglobal.com are welcome and exempt).
- Bypass controls. Bypass or attempt to bypass the multi-tenancy, role-based access control, entitlement filters, rate limits, or any other technical control of the Service.
- Misuse credentials. Share sign-in credentials, impersonate another person, or use the Service to access an account you are not authorised to use.
- Exceed your plan. Use the Service in a way that materially exceeds the limits of your plan, including by automating unsupported volumes against the public API.
- Compete. Use the Service to develop a substantially similar product, or to scrape data for the purpose of training a competing AI model.
- Handle highly regulated data without an addendum. Submit cardholder data (PCI), protected health information (HIPAA), classified government information or banking-secrecy-protected customer information without first agreeing a written addendum.
3. Enforcement
When we believe the AUP has been breached, the typical response is:
- For low-severity issues — contact the Workspace Owner and ask for the issue to be remedied within a defined period.
- For severe or repeated breaches — immediate suspension of the affected User or Workspace.
- For illegal content — report to law enforcement where required, and immediate termination.
Where possible, we will give the Customer an opportunity to remedy before suspension. Where the breach poses imminent risk to us, our other Customers, or third parties, we may suspend first and explain afterwards.
4. Reporting abuse
Report a suspected AUP breach to abuse@alsviorglobal.com with the workspace identifier, the nature of the breach and any evidence you have. We treat every report seriously and confidentially.
5. Changes
We will update this AUP from time to time. Material changes are announced 30 days before they take effect, as required by clause 22 of the Terms of Service.