Realtime interaction
Support low-latency multimodal exchanges through supported connections.
Customer experience / OpenAI
Realtime & voice
A conversation connected to a useful outcome.
Build responsive voice experiences with OpenAI’s audio and Realtime capabilities. Design the interaction and the handover as parts of one service.
Discuss Realtime & voicePRODUCT VIEW / OFFICIAL VENDOR MATERIAL
OpenAI Agents API architecture — official OpenAI product diagram. Source
WHAT IT BRINGS TO THE WORK
Capability,
with a purpose.
Start with what the product supports. Design the business outcome around your data, people and responsibilities.
Tools and actions
Connect an agent to the functions permitted for the conversation.
Audio workflows
Consider transcription and speech generation alongside the live experience.
IMAGINE IT IN YOUR ORGANISATION
Make the product
part of a real workflow.
Illustrative enterprise workflowHelp a caller describe a service request, confirm the captured details and hand the case to the right person without authorising sensitive actions by default.
Rehearse an enterprise workflowA USEFUL ENGAGEMENT
What we build
around it.
- A conversation and human-handover design
- A bounded prototype integrated with approved tools
- Evaluation for comprehension, latency and recovery
Product information checked 2 November 2026. Official vendor media is illustrative of the product; interfaces and availability can change. Explore the official product information
YOUR BUSINESS. A USEFUL NEXT STEP.
Make Realtime & voice
work for you.
Bring the workflow, the people and the systems involved. We will shape an engagement around the outcome you need.
Plan a working sessionImplementation · Integration · Adoption · Operation
EXPLORE THE CONNECTED CAPABILITIES
All OpenAI products