Knowledge and conversation
Build agents that answer questions using configured sources and conversational experiences.
Agents & automation / Microsoft
Create and manage agents connected to knowledge, tools and business processes. Start with a useful workflow and give every action an explicit boundary.
Discuss Copilot StudioCopilot Studio deal desk agent workflow — official Microsoft product image. Source
WHAT IT BRINGS TO THE WORK
Start with what the product supports. Design the business outcome around your data, people and responsibilities.
Build agents that answer questions using configured sources and conversational experiences.
Connect business systems and orchestrate actions across a defined process.
Publish to supported channels and manage the agent through the organisation’s controls.
IMAGINE IT IN YOUR ORGANISATION
A delivery-planning agent assembles orders and constraints, proposes a route plan and asks a planner to approve the release to the fulfilment team.
Rehearse an enterprise workflowA USEFUL ENGAGEMENT
Product information checked 2 November 2026. Official vendor media is illustrative of the product; interfaces and availability can change. Explore the official product information
YOUR BUSINESS. A USEFUL NEXT STEP.
Bring the workflow, the people and the systems involved. We will shape an engagement around the outcome you need.
EXPLORE THE CONNECTED CAPABILITIES
All Microsoft products