Sales and customer service
Help teams research opportunities, understand cases and prepare the next action.
Business operations / Microsoft
Dynamics 365 AI
Bring AI to the customer and operational record.
Agents, Copilot experiences and AI capabilities across Dynamics 365 applications. Connect assistance to the sales, service, finance or supply-chain process it needs to improve.
Discuss Dynamics 365 AIWHAT IT BRINGS TO THE WORK
Capability,
with a purpose.
Start with what the product supports. Design the business outcome around your data, people and responsibilities.
Finance and operations
Explore the AI capabilities appropriate to the Dynamics application and business process.
Connected context
Build on the data, permissions and relationships in the application estate.
IMAGINE IT IN YOUR ORGANISATION
Make the product
part of a real workflow.
Illustrative enterprise workflowGive an account team a review of open opportunities and emerging risks, then route the proposed follow-up through the team’s existing ownership model.
Rehearse an enterprise workflowA USEFUL ENGAGEMENT
What we build
around it.
- A process and product capability assessment
- Configured pilot with data and role alignment
- Acceptance cases and a role-based adoption plan
Product information checked 2 November 2026. Official vendor media is illustrative of the product; interfaces and availability can change. Explore the official product information
YOUR BUSINESS. A USEFUL NEXT STEP.
Make Dynamics 365 AI
work for you.
Bring the workflow, the people and the systems involved. We will shape an engagement around the outcome you need.
Plan a working sessionImplementation · Integration · Adoption · Operation
EXPLORE THE CONNECTED CAPABILITIES
All Microsoft products